FAQs
Frequently Asked Questions
Coffee
What type of grind should I choose?
The type of grind varies depending on the type of machine you use to prepare your coffee. At Casa Angola we offer four types of grinding:
Extra fine grinding must be used when preparing Turkish coffee, as the coffee powder is not strained.
Fine grind should be used in espresso machines. The ideal preparation time for an espresso is 25 to 30 seconds, so if your coffee takes more or less time to extract, you need to adjust the grinding of the beans.
Medium grind should be used when preparing coffee with a French press. By using coffee beans ground to a medium thickness, you will be able to prepare a smoother and more flavored coffee. The French press method forces hot water to come into contact with the ground coffee beans for a maximum period of 3 minutes and this time is enough for all the main characteristics of the coffee beans to be absorbed
Coarse grinding of coffee beans should be used when preparing mocha coffee. This grinding method allows the extraction of tasty, strong and full-bodied coffee.
What to do with coffee grounds?
Your coffee grounds make an incredible natural fertiliser for your plants. Rich in nutrients such as nitrogen, phosphorus and potassium, they stimulate healthy growth and improve soil quality. As part of our commitment to sustainable practices, Casa Angola offers free coffee grounds to its customers.
Find out how to use this natural fertiliser in the sustainability tab.
How to make the best coffee?
To get a good coffee, start by choosing your favorite Casa Angola coffee bag or blend, preferably freshly ground to enhance the aromas and flavors. Select the ideal grind type for your espresso machine or Moka coffee maker.
The recommended amount of coffee is mentioned on the pages of the respective products, but you can adjust it to your personal taste. Preferably use still mineral water and always scald your cup.
After enjoying your coffee, close the packaging tightly and store it in a cool, dry place away from light.
How many coffees does 1kg of coffee beans make?
The duration of your bag of coffee may vary according to the preparation method and each person's preference in terms of intensity. On average, 7 to 8 grams of coffee are used for a cup of coffee, which means that a 1kg bag can produce aproximately 140 coffees.
How can I grind coffee beans?
If you have a coffee grinder at home, you can grind your beans only when you need them, ensuring the best aroma and freshness. Remember to adjust the grind to the type of machine you use. We recommend that you only grind the amount needed for the moment, avoiding storing ground coffee for long periods.
If you don't have a grinder, you can order freshly ground coffee in our physical store, simply indicating the desired grind. In our online store, you can also order coffee ground to your liking: simply select the type of grind on the chosen product and add it to the cart.
How to choose the best coffee beans?
At Casa Angola we have a variety of coffee beans and blends for all tastes. If you haven't found your favorite yet, you can always try our Quiz and find out which coffee is ideal for you and for each moment.
Answer the Quiz by selecting your preferences in terms of intensity, flavor, aroma, roasting, among other characteristics that will transform your coffee... After your selection, you will be directed to our best suggestions.
Account
How can I delete my account?
To delete your account, after logging in, you must access the “Right to be Forgotten” option and request deletion by clicking the “Forget” button. Before placing this order, please read all the information provided.
If you have any additional questions or concerns, you can contact our team using our contact form or calling +351 229 371 833 (Monday to Friday, 9am to 6pm Portugal Time).
How can I change my personal data?
To change your personal data, after logging in, you must click on the “Account” option and make the desired changes by clicking on the corresponding fields. After making changes, you must accept the Terms and Conditions and validate the changes made by clicking the “save” button.
I forgot my password, how can I recover it?
To recover your password, you can select the “Recover Password” option on the Casa Angola Online Store login page.
You must indicate a valid email address where the steps to reset your new password will be sent.
I want to place an order. Do I need to create an account?
Yes, not only to make it easier to track the status of your orders and view your order history, but also for security reasons, as our store sells alcoholic beverages.
Order
Can I make returns?
We are sorry if you were not satisfied with your order. To request a product return, please contact our team via our contact form or +351 229 436 570 (Monday to Friday, 9am to 6pm).
How do I know the status of my order?
You will be notified via email about the status of your order.
If you have an account in our online store, you can also check the status of your order in your reserved area.
I want to cancel my order, how do I do it?
If you wish to cancel your order, after it has been confirmed, we ask that you contact the Casa Angola team via our contact form or by calling +351 229 371 833 (Monday to Friday, from 9am to 6pm).
In order to speed up the process, we ask that you provide us with your order number.
How can I confirm that my order has been registered?
All orders are confirmed via an order confirmation email. If you have not received this email, and need any additional clarification, please contact the Casa Angola team via our contact form or by calling +351 229 436 570.
What payment methods are available?
At Casa Angola we offer the following payment methods: MBWay, Visa and Multibanco.
For more information, you can consult our Terms and Conditions.
How can I place an order?
To place an order, you must first log in or register your account and choose the product category you want from the main menu. You will then have access to our product list, where you can choose the quantity and type of grinding (if the product is our coffee) and add it to your shopping cart by clicking the “add to cart” button. To finalize your order, simply access your shopping cart by clicking on the cart icon and proceed to checkout by selecting the “Complete order” button. Enter your contact information, billing address and select your desired payment method. An order confirmation email will be sent to your contact email.
